Returns for manufacturing defects.

The user should test and check the product upon receipt.

The user may return to ecommerzhk, free of charge, any product being defective due to a faulty manufacture. Taking into account the nature of the products contracted, the user shall communicate to ecommerzhk the non-conformity of the product within a period of one month since the date he identifies the non-conformity. If this deadline is exceeded, any damages shall be borne by the user.

The return of the products with manufacturing defects does not entail any additional cost to the user.

To formalize the return, the user should contact ecommerzhk within the established period of one month, writing to devoluciones@ecommerzhk.com, indicating the product or products subject of return, enclosing a photograph and a detailed list of defects therein found.

Once ecommerzhk receives the communication of the user, it shall notify, within 3 - 5 business days whether or not the return of the product does apply. Should the return be appropriate, ecommerzhk will indicate the user the means of collection or shipping to their offices/warehouses of the defective product.

Each product to be returned must be unused and with all the labels, packaging and - where appropriate-, documentation and the original accessory items provided with the product. Shall the user proceed otherwise, ecommerzhk reserves the right to refuse the return.

Once the product received and defects noted, ecommerzhk will offer the user the possibility to replace the product by another one of identical characteristics, unless this option is objectively impossible or disproportionate to ecommerzhk.

In the event that another product of identical features could not be delivered due to lack of stock, the user can either choose to terminate the contract (i.e., the return of the paid amounts) or request to be delivered another model/product of identical value to be chosen on a voluntary basis by the user.

The delivery of the product of identical characteristics or the new model the user chooses, as applicable, shall be carried out within the next 3-5 business days from the date that ecommerzhk confirms the user the replacement of the defective product or the delivery of the new model.

The replacement, the shipment of a new model or the termination of the agreement do not entail additional costs for the user.

If the user were to terminate the contract, ecommerzhk would proceed with the refund of the amount paid to the user for the purchase of the defective product.

ecommerzhk informs users that the refund timeline of the paid amounts will depend on the method payment the user had used at the time of the purchase:

- If the user has made payment via credit/debit card, ecommerzhk will refund the amount paid within a period of 14 calendar days from the date the user decided to terminate the contract.

- If the user has made the payment through PayPal, ecommerzhk will refund the amount paid within a period of 24-48 hours from the date the user decided to terminate the contract.

- If the user has made the payment by bank transfer, ecommerzhk will refund the amount paid within a period of 24-48 hours from the date the user decided to terminate the contract, and the refund will be effective within the period determined by the bank.

Withdrawal

Should the user not agree with the products received in their order, the user has a period of fourteen (14) calendar days to return the entire order, or may return any products part of the entire order in accordance with the Act on Consumer and User Protection, without any penalty and without indication of the reasons.

However, the user will be responsible of the direct costs of return to ecommerzhk, either the order is returned entirely or parts of the products of the order if determined.

To formalize the return, you must contact ecommerzhk via email devoluciones@ecommerzhk.com, and ecommerzhk will instruct you on the way of shipping the order to their offices or stores.

ecommerzhk is not responsible for the courier company the user signs up for the return of the order. In this sense, ecommerzhk encourages the user to require the courier company to provide proof of delivery once the courier delivers the product at the offices of ecommerzhk, so as the user keeps record that the product has been delivered correctly to ecommerzhk. ecommerzhk is not responsible for the address where the user ships the order for return. It shall always be our office for Europe.

Costs resulting from the return of the order (for example, costs of courier delivery and bank transaction expenses) will be borne directly by the user.

The product must be unused and with all the labels, packaging and - where appropriate, documentation and the original accessory items provided with the product. Shall the user proceed otherwise, or if the product were damaged, the user accepts that the product may be subject of a depreciation or that ecommerzhk can refuse the return.

Once ecommerzhk checks that the order is in good condition, ecommerzhk shall refund all the amounts paid by the user.

If the user decides to return the entire order, ecommerzhk will refund the user the full amounts they have paid.

ecommerzhk informs users that the deadline for the return of the paid amounts will depend on the payment method the user had used at the time of the purchase:

- If the user has made payment via credit/debit card, ecommerzhk will refund the amount paid within a period of 14 calendar days from the date the user decided to terminate the contract.

- If the user has made the payment through PAYPAL, ecommerzhk will refund the amount paid within a period of 24-48 hours from the date the user decided to terminate the contract.

- In any case, ecommerzhk will refund the amounts paid as soon as possible and, in any case, within 14 calendar days following the date when the user has informed about their decision of withdrawal from the contract.

Product exchange policy

ecommerzhk does not support the exchange of a product purchased by the user by another product being offered in any of their websites.